Terms Of Service

(effective from 1 October 2025)

These rules explain how you can use the website, make reservations, subscribe to the newsletter, contact us about cooperation, and use other features.

By using this website, you agree to comply with these rules. If you do not agree, please do not use the website.

1. General provisions

• Website administrator: UAB Creative Hair Stories
  Company code: 306247619
  Registered address: Santariškių g. 75-34, Vilnius
   
• Contact details: 
  E-mail: creativehairstories@gmail.com
  Phone no.: +370 604 60353 or +370 631 16868
   
• The website is designed to inform visitors about our services, enable them to book appointments, subscribe to our newsletter, and submit enquiries.

2. Bookings

• You can make a booking through our online booking system.
• Your booking is confirmed once you receive confirmation by email or phone.
• If you are unable to attend, please cancel or change your booking as soon as possible (preferably no later than 24 hours in advance).
• If you cancel your appointment less than 24 hours before the scheduled time or fail to show up, you agree to pay 50% of the cost of the scheduled services.
  Account No.: LT077044090107914944
  Recipient: UAB “Creative Hair Stories”
  Purpose: Appointment cancellation
• The company reserves the right to cancel a reservation if the information provided is inaccurate or the reservation is made in violation of the rules.

3. Enquiries and newsletter

• You can submit enquiries about cooperation, training, or other matters on the website.
• By subscribing to the newsletter, you will receive relevant information about our services, offers, and news.
• You can unsubscribe at any time by clicking on the link at the bottom of the newsletter or by contacting us by email.

4. Customer reviews and photos

• Customer reviews (text and photos) may be published on the website only with the explicit consent of the customer.
• Published content may be withdrawn at any time upon revocation of consent, in which case the photos or reviews will be removed.
• The information provided in the reviews must be true and accurate, and must not violate the law or the rights of third parties.

5. User obligations

By using the website, you agree to:

• Provide accurate information for reservations, enquiries, or newsletters.
• Not to use the website for illegal or misleading purposes.
• Not to take any action that could disrupt the functioning of the website.

6. Intellectual property

• All website content (text, photos, design, logo) belongs to UAB Creative Hair Stories or is used legally.
• It is prohibited to use, copy, or distribute this content without written consent.

7. Limitation of liability

• We strive to ensure that the information provided on the website is accurate and up to date, though we cannot guarantee that it will always be so.
• The company is not responsible for the activities of third-party service providers (e.g., booking platforms, newsletter delivery systems, Google, Meta).

8. Privacy and cookies

• The processing of your personal data is governed by our Privacy Policy.
• The use of cookies is governed by our Cookie Policy.

9. Changes to policies and rules

• The company reserves the right to change these rules.
• Changes shall take effect from the date of their publication on the website.

10. Contact

If you have any questions about these rules, please contact us by email:
creativehairstories@gmail.com.