(effective from 1 October 2025)
Welcome to the Creative Hair Stories website! We care not only about your hair, but also about the security of your data. Here we explain clearly and simply what data we collect, why we collect it, and how we store it.
1. Who are we?
Data controller: UAB Creative Hair Stories
Company code: 306247619
Registered address: Santariškių g. 75 – 34, Vilnius
Studio address: Literatų g. 7, Vilnius
Email: creativehairstories@gmail.com
Phone no.: +370 604 60353, +370 631 16868
2. What data do we collect?
- First name, surname
- Telephone number
- Email address
- IP address, browsing information (via cookies)
- Reservation details (selected services, date, time)
- Date of birth (only if you wish to receive a special birthday offer)
- Feedback and photos (only with your consent)
On our social media profiles, we may also publish photos of you before and after transformations, only with your explicit consent.
3. Why do we collect your data?
- So that we can manage your bookings and provide services
- To issue invoices and fulfil legal obligations
- To offer newsletters, promotions, or other relevant information
- To improve the quality of our services and perform internal analysis
- To carry out marketing activities (with your consent)
4. What is the legal basis?
- Performance of a contract (when you order a service)
- Legal obligation (e.g., to keep accounting records)
- Legitimate interest (to analyse the quality of our services)
- Your consent (newsletters, advertising, photos)
5. How long do we store data?
- Reservation data – 2 years
- Accounting documents – 10 years
- Newsletter subscription data – until cancellation
- Photos/reviews – until you withdraw your consent
6. Who do we share data with?
We may only transfer your data to trusted partners:
- Accounting service provider
- Payment service provider
- IT and website maintenance service provider
- Marketing service providers (e.g., email delivery platforms)
- Business partners – only anonymised data, for the purpose of creating joint offers
7. What third-party tools do we use?
- Google Analytics (for traffic analysis)
- Meta Pixel (for advertising on Facebook/Instagram)
- Reservation system platform
- Email sending platform (e.g., for newsletters)
8. Your rights
Under the GDPR, you have the right to:
- Access your data
- Request the correction of inaccurate data
- Request the deletion of data ("right to be forgotten")
- Opt out of marketing offers
- Submit a complaint to the State Data Protection Inspectorate (www.vdai.lrv.lt)
To exercise your rights, please contact us by email: creativehairstories@gmail.com.
9. How do we protect your data?
We use technical and organisational measures to ensure the security of your data. Your information is only accessible to those employees or partners who need it to perform their work.